Privacy Policy

Car2rent (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Car2rent.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Car2rent. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

-Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

-Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Car2rent, which is responsible for your information under this Privacy Policy.

-Country: where Car2rent or the owners/founders of Car2rent are based, in this case is Greece

-Customer: refers to the company, organization or person that signs up to use the Car2rent Service to manage the relationships with your consumers or service users.

-Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit Car2rent and use the services.

-IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

-Personnel: refers to those individuals who are employed by Car2rent or are under contract to perform a service on behalf of one of the parties.

-Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

-Service: refers to the service provided by Car2rent as described in the relative terms (if available) and on this platform.

-Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

-Website: site, which can be accessed via this URL: https://newbornstages.com/

-You: a person or entity that is registered with Car2rent to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

-Name / Username

-Email Addresses

We also collect information from mobile devices for a better user experience, although these features are completely optional:

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

-To personalize your experience (your information helps us to better respond to your individual needs)

-To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

-To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

-To process transactions

-To administer a contest, promotion, survey or other site feature

-To send periodic emails

When does Car2rent use end-user information from third parties?

Car2rent will collect End User Data necessary to provide the Car2rent services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does Car2rent use customer information from third parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Car2rent customer, we receive information from a third party that provides automated fraud detection services to Car2rent. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We only share and disclose your information with the following third parties. We have categorised each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

Advertising, Direct Marketing, and Lead Generation

Google AdSense, Bing Ads, Amazon Mobile Ads and Media.net

Affiliate Marketing Programs

Amazon Affiliation, ClickBank, CJ Affiliate Program, ShareAsale and LinkShare

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

Car2rent will collect the personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe options that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Car2rent to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Car2rent or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Car2rent is incorporated in Greece. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the Car2rent Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Car2rent collects depend on your relationship with Car2rent. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Car2rent or any of its Corporate Affiliates (as defined herein), or that portion of Car2rent or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Car2rent, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Greece without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of Greece, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Car2rent or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Car2rent. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Advertising

This website may contain third party advertisements and links to third party sites. Car2rent does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by the third parties.

Advertising keeps Car2rent and many of the websites and services you use free of charge. We work hard to make sure that ads are safe, unobtrusive, and as relevant as possible.

Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Car2rent of the third party sites, goods or services. Car2rent takes no responsibility for the content of any of the ads, promises made, or the quality/reliability of the products or services offered in all advertisements.

Cookies for Advertising

These cookies collect information over time about your online activity on the website and other online services to make online advertisements more relevant and effective to you. This is known as interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are properly displayed for advertisers. Without cookies, it’s really hard for an advertiser to reach its audience, or to know how many ads were shown and how many clicks they received.

Cookies

Car2rent uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser’s help menu for more information.

Kids’ Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).

You acknowledge and agree that Car2rent shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Car2rent does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Tracking Technologies

-Cookies

We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

-Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.

-Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.

-Personal data should be held no longer than necessary to fulfil its purpose.

-People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At Help Scout we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject’s Rights – Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Car2rent processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

-Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.

-Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.

-Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.

-Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

Don’t hesitate to contact us if you have any questions.

-Via this Link: Contact Us

1. General

The hirer confirms the good condition of the car upon delivery.
The hirer agrees to return the car/bike in the same good condition, with all the types, tools, and accessories at the agreed-upon date by both parties. If the hirer keeps the car/bike for longer than 24 hours, he will be charged with
the whole rent for the following day.
No other person is allowed to make use of the car/bike except the hirer, who, when driving, cannot be under the influence of alcohol or drugs.
The hirer agrees to conform to traffic rules and should not use the car for racing or contests of any sort, on rough ground or sandy areas, or in any other area that may damage the car/bike or is forbidden by the traffic authorities.
In the case of any damage, the hirer agrees to immobilize the car/bike and inform the owner. If the hirer is responsible for the damage, he is obliged to pay the whole sum of money for the delay of the car until it is ready to be hired again. (Third-party insurance)

2. Driver qualifications

In order for the renter to proceed with booking a vehicle, he must:

Be at least 23 years old and own a driver’s license that has been issued a minimum of three years before.
For non-EU citizens, an international car driver’s license is required (citizens of Russia, USA, and Canada are excluded as they can proceed to book a vehicle using their national driver’s license).

In the event that the national driver’s license (which has been issued less than a year) does not comply with the above specifications. The above qualifications are required for extra drivers also.

3. What is included in the rental price?

Our prices include “Liability and Third Party Insurance”

Full insurance C.D.W. (500,00 until 1000,00 Euro excess amount) depends on the car type.
Unlimited kilometers
24hour road assistance
Delivery / pick up (airport, ports (the Agios Nikolaos port is excluded) and hotels
24% VAT

4. What is Full Insurance C.D.W. and how does it work?

C.D.W. (Collision Damage Waiver- Mixed insurance with damage excess) is the basic full insurance which covers the rental vehicle against all kinds of accidents that have been committed by the renter with the maximum amount of excess that has been agreed. (The amount of excess is usually 500,00 € per accident for the small categories A, B and 800,00€ for the bigger categories C, AUTO, CABRIO, JEEP, SUV και MINIBUS). This means that if the client has an accident which he is responsible for, the Maximum amount that he will have to pay is the excess amount.

Examples for a car with 500,00€ excess:

Α) For an accident that causes damage equal to 100,00€, the client will be charged 100,00€.
Β) For an accident that causes damage equal to 2000,00€, the client will be charged 500,00€.

5. Is there a way to decrease or eliminate the excess amount to zero;

The clients have the ability to choose the (F.D.W. Full Damage Excess, 0.00 excess amount) which is offered at an extra daily charge, it varies per car category, giving the renter the opportunity to be purged from the responsibility amount which is defined on the basic, full insurance. The excess amount for each category as well as the F.D.W. charge can be found during the booking procedure.

6. Theft and Fire Insurance (T.P.)

This insurance decreases the driver’s responsibility in case of total theft or fire to 500,00 until 1000,00€ depending on the car category. In case of total theft or fire you must contact our office and the police and report the incident. You must immediately give a copy of the police report, the rental contract and the car key to our office. Theft insurance is applicable only for the agreed rental period.

7. C.D.W. and F.D.W. exceptions

Any damage in the areas that are mentioned below is charged to the client directly. The most important are the following: lock damage, key loss or damage, window wipers, inside of car, rim, lights, fuel tank cover, car upholstery damage, car roof damage, excessive filth, personal items, damage due to negligence, damage due to wrong fuel, damage to baby seat or booster seat, loss of electricity due to electrical appliances forgotten on, damage to wheels and bottom of car. Car towing and transport charges due to the car being immobilized for one of the above reasons are not covered by insurance.

XENOS CAR RENTALS will not refund any phone call, taxi or hotel costs.

XENOS CAR RENTALS has no responsibility if the renter, causes damage on purpose, drives off the road, drives carelessly and causes damage negligently and goes against the National Driving Laws, while driving under the influence of alcohol. The client will accept the immediate responsibility regarding the above mentioned claims.

Any unreported accident or car damage can be interpreted as negligence. (For example, supplying the car with the wrong kind of fuel) This will result in the client getting charged.

8. Extra drivers and extra equipment?

The company offers the possibility for one extra driver, as well as extra equipment such as children car seats for all ages, navigation devices and more at an extra daily charge. Detailed information for extra equipment and daily charges can be found during the booking procedure.

9. When I arrive at the airport, how do I pick the car up?

We will be keeping an eye on your flight and a member of our team will be waiting for you in the arrivals area holding a sign with your name on it.

After you get your luggage and exit through the arrivals area, you will meet our representative who will lead you to your car.

The car will be parked exactly outside and you will not need more than 5 minutes to sign the contract (we advise you have your driver’s license and passport or id ready). You will then be ready to begin your journey.

10. Rental period, delivery-pick up.

The minimum car rental period is two days (48 hours). The two days are calculated from the precise time and date the renter has chosen and up to the time of car pick up. The company reserves the right of a period of grace 60’ from the date and time of vehicle delivery mentioned in the agreement, after the 60’ have gone by and if the company has not realized the car delivery, it is required to pay the client an amount equal to the daily cost referred in the agreement.

11. Rental period extension

If the client desires to extend the rental period, he must inform the company at least 24 hours before the end of the rental period. In any case, the company reserves the right to deny the request for business reasons.

12. Is there any guarantee that I will receive exactly the car I asked for?

We are in a position to guarantee you will receive a car from the same category for the agreed rental period, but we cannot guarantee a specific model. In any case, the company reserves the right to offer you a car from a bigger category at no extra charge.

13. What is the average age of the cars you rent?

The new National Tourism Organization (E.O.T) instruction has decided to increase the maximum rental car age allowed to 12 years, taking into mind the economic difficulties Greece has been facing, however, our company always renews its fleet with new cars. The average age of our cars is 18 months to a maximum of 5 years.

14. In case my trip gets canceled, will I have to pay a cancellation fee?

If your trip gets canceled for some reason, you will not be charged any cancellation fee. In any case, you are advised to inform us of any cancellations as soon as possible.

15. If I make a booking through a local office, will the price be the same?

In many cases, the prices you will find on our webpage are different from the ones you will find at various offices. Usually, the prices on our website are 20-30% cheaper.

16. What will happen if I decide to extend/decrease the rental period while I have the car or a few days before I receive it?

You can decrease or extend the rental period but please take into mind that the price varies depending on the number of days you rent it for. We would appreciate it if you informed us before your arrival about any changes. Please note that during the high summer season, we will not be in a position to guarantee that your request will be satisfied.

17. Is there any guarantee needed for my car booking?

Our company does not require an advance payment for the car booking. However, the payment for the booking is made upon car delivery by cash or credit card.

18. Can I pay by credit/debit card for the rental car?

Yes. Payment by credit/debit card can be realized with no extra charge.

19. How early or late can I pick up or return the car?

The pick up or return can be arranged 24/7 at no extra cost.

20. I will pick the car up in the morning and return it in the evening. Will you charge me an extra day?

Even though many companies are very strict regarding their extra day payment policy, we will not charge you an extra day if the difference between car receipt and return is up to 2 hours or less. In case of a difference between car receipt and return which is more than 2 hours, then you will be charged an extra day.

21. At the end of my trip, what procedure do I have to follow to return the rental car?

A member of our team will again be waiting for you at the airport, in the departure area. The exact details (exact date and departure time) will be discussed with our representative during the car delivery. In case you return the car early or with an unforeseen delay, we kindly ask you to inform us in advance.

22. Fuel policy

According to fuel policy, the car must be returned with the same amount of fuel you received it. During car delivery, we will check the fuel indicator together and the amount of fuel will be noted on the rental contract. The company is not required to refund the renter in case he returns the car with excess fuel.

23. Transport by boat

The car can be transported by boat at an extra cost and only with written consent by the office you rented the car from. In case of transport with no prior written consent from the company, any and all insurance coverage that has been agreed upon between the renter and our company is no longer in force.

24. What is the policy for off road driving?

It is strictly forbidden to drive Car2Rent vehicles off road.

25. What do I have to do in case of an accident or mechanical problem?

In case of an accident or mechanical problem, you have to contact our office immediately using the phone numbers we will have provided during car delivery. Our company offers road assistance 24/7. Once you contact us we will give you all the information you need to proceed.

In case the car cannot be repaired in your area, we will organize a replacement within the next 24hours.